Covid 19 Update

Please note that Atholls offices are now closed in line with the recent Government requests. We will have staff working from home and would ask that you email rather than telephone if you can to factoring@atholls.com Someone will get back to you. However, response times will be slowed. Most contractors have advised closure therefore responses to maintenance queries will inevitably be delayed. We will however continue with best endeavours to assist all clients where possible. If you do call and don’t get through it may just be down to network traffic with so many working from home please retry. In the event of an real emergency if your call is not answered when calling 01224 637 666 please call 07795487454 but only if it is a real emergency.

As you will all be aware, the Coronavirus (COVID-19), has become an increasing problem across the UK. As the number of UK cases increase, it has become apparent that public meetings should be kept to a minimum in order to delay the spread of the virus. Atholls are closley monitoring the information from the government relating to the Coronavirus, Atholls have taken the decision to suspend all face to face meetings with third parties, including owner AGM’s and any site meetings with individuals at this time. Atholls will continue to maintain service as best we can during this difficult time for all but would request all customer interraction where possible to be via by email, telephone and letter.

Contractors at this juncture have advised they are continuing to provide services. However, this may change due to the rapidly changing situation, or if the Government should impose restrictions on movement of people, service levels may be affected. At Atholls we will comply with any such instruction, which may result in a temporary suspension of some services. At present Atholls have implemented a process of staff rotation whereby some staff are working from home and a skelton staff are in the office, this of course may change depending on guidance and or any potential staff infection. Please use factoring@atholls.com for your correspondence to ensure we recieve your emails and if required call our offices on 01224637666, if you get an automated answer please refrain from recalling immediately a member of staff will get back to you in due course. If the nature of your request is non-urgent we would ask that you email instead for the time being. If you are experiencing any Covid 19 symptoms please do not come to our offices and follow the advice being issued by the Scottish Government and NHS. If there is any change to our services they will be update here on our site, please check.

Together we can all work throught this. Stay Safe!

Atholls Team and Management.